Onward helps businesses automate their customer service

Posted by on 21 February, 2018

This post was originally published on this site

 How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automation40 — basically, a set of goals for businesses looking to bring more automation into the… Read More

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