All posts by Richy George

AWS announces new savings plans to reduce complexity of reserved instances

Posted by on 7 November, 2019

This post was originally published on this site

Reserved instances (RIs) have provided a mechanism for companies, who expect to use a certain level of AWS infrastructure resources, to get some cost certainty, but as AWS’s Jeff Barr points out they are on the complex side. To fix that, the company announced a new method called Savings Plans.

“Today we are launching Savings Plans, a new and flexible discount model that provides you with the same discounts as RIs, in exchange for a commitment to use a specific amount (measured in dollars per hour) of compute power over a one or three year period,” Barr wrote in a blog post announcing the new program.

Amazon charges customers in a couple of ways. First, there is an on-demand price, which is basically the equivalent of the rack rate at a hotel. You are going to pay more for this because you’re walking up and ordering it on the fly.

Most organizations know they are going to need a certain level of resources over a period of time, and in these cases, they can save some money by buying in bulk up front. This gives them cost certainty as an organization, and it helps Amazon because it knows it’s going to have a certain level of usage and can plan accordingly.

While Reserved Instances aren’t going away yet, it sounds like Amazon is trying to steer customers to the new savings plans. “We will continue to sell RIs, but Savings Plans are more flexible and I think many of you will prefer them,” Barr wrote.

The Savings Plans come in two flavors. Compute Savings Plans provide up to 66% savings and are similar to RIs in this regard. The aspect that customers should like is that the savings are broadly applicable across AWS products, and you can even move work loads between regions and maintain the same discounted rate.

The other is an EC2 Instance Savings Plan. With this one, also similarly to the reserved instance, you can save up to 72% over the on-demand price, but with this option you are limited to a single region.  It does offer a measure of flexibility though allowing you to select different sizes of the same instance type or even switch operating systems from Windows to Linux without affecting your discount with your region of choice.

You can sign up today through the AWS Cost Explorer.

Posted Under: Tech News
Salesforce announces new content management system

Posted by on 7 November, 2019

This post was originally published on this site

Salesforce has its fingers in a lot of parts of the customer experience, so why not content management? Today, the company announced a brand new tool called Salesforce Content Management System, which it says is designed from the ground up to deliver a quality customer experience across multiple channels.

The idea is to provide a way for customers to create, manage and deliver more meaningful content across multiple channels from within the Salesforce family of products. The company claims it doesn’t require any kind of deep technical knowledge to do it, meaning marketers and product people should be able to create and deliver content without the help of IT, once the system is properly set up.

Anna Rosenman, Salesforce’s VP of product marketing for Community Cloud, Commerce Cloud and Salesforce CMS says the company created the new CMS to answer a customer demand. “Our customers have been asking for a dedicated CMS. The systems that they’ve been relying on so far tend to be legacy tools that are hard to use and built for a single-channel or site,” she said.

Photo: Salesforce

While users can create more personalized content based on what they know about the customer based on Salesforce data, Rosenman says the key differentiator here is the ability to connect to third-party systems. “A hybrid CMS provides a native experience channel or touchpoint, but also gives you the flexibility to present content to any touchpoint built on a third-party system,” she explained.

Tony Byrne, founder and principal analyst at Real Story Group, who has followed the Web CMS space for two decades, says this isn’t the first time that Salesforce has tried content management. The previous iteration was called Salesforce Sites. “They made big promises around that platform, got some major customers on board and then dropped it,” Byrne said.

He says that because it’s a major challenge to build a sophisticated multi-channel CMS. “It’s easy to build a simple CMS. It’s much harder to build an extensible, enterprise platform,” he said. He added, “There’s a lot of work they still need to do to feed other platforms around things like connectors, simulation, tracking, very advanced asset management (e.g., compound assets), object-oriented storage, etc.”

But Rosenman says that the system’s built-in flexibility is designed to provide that, and even be used in conjunction with existing legacy tools if need be.

What’s interesting here is that Salesforce decided to build this tool, rather than buying a company and integrating it into the Salesforce family, an approach it has not been afraid to take in the past. In fact, the company pursues an aggressive acquisition strategy. This year alone it spent more than $15 billion to buy Tableau and another $1.35 billion to buy ClickSoftware.

In this case, in the tension between building and buying, it decided to build instead. Time will tell if that was a good decision or not.

Posted Under: Tech News
An early look at eFounders’ next batch of enterprise SaaS startups

Posted by on 7 November, 2019

This post was originally published on this site

European startup studio eFounders recently reached a portfolio valuation of $1 billion across 23 companies. And the company doesn’t want to stop there as it is currently launching three new companies and products.

While software-as-a-service companies are trendy, eFounders has been exploring this space for a few years now. The company regularly comes up with ideas for new companies that improve the way we work.

In exchange for financial and human resources, eFounders keeps a significant stake in its startups. Ideally, startups raise a seed round and take off on their own after a year or two.

And here’s what eFounders has been working on.

Cycle

Cycle is a product management platform. And if you think about product management, it encompasses many things under one title, such as writing specs, planning a roadmap, assigning tasks and defining cycles or sprints.

Many startups use multiple tools for all those tasks. And sometimes, the tools that they were using don’t scale well. Cycle will integrate with GitHub, Figma and Zendesk so that you can handle bugs, improvements and features more efficiently.

Finally, Cycle lets you generate product updates for your customers, create public roadmaps and collaborate with other people in your organization.

It has an Airtable vibe as you can create your own views and workflows depending on your needs. You can display data as a timeline, a todo list, a kanban view, a normal list, etc.

Folk

Talking about Airtable, Folk is easy to describe. What if Salesforce and Airtable had a baby? It would look more or less like Folk.

Folk lets you manage your contacts more efficiently and collaborate with teammates. You can import your address book from iCloud, Gmail, Outlook, Excel and CSV files. You can then sort your contacts into groups, add notes, reminders and tasks.

You can also create many views to go through your contacts. There’s a spreadsheet-like view, a kanban view, a calendar view and even a space view so that you can create table layouts for an event.

It’s also worth noting that eFounders CEO Thibaud Elziere is also going to be the CEO of Folk.

Once

Once is a new take on visual presentations. It lets you create stories using a drag-and-drop interface and generate a link to send your stories to your customers. Once supports everything you’d expect from an Instagram story, such as images, text, polls and sliders.

You can also embed tweets, YouTube videos or Goole Maps addresses in your stories. The best part is that users don’t need to download an app or follow a brand on Instagram. It works in your mobile browser.

Posted Under: Tech News
Cyber-skills platform Immersive Labs raises $40M in North America expansion

Posted by on 6 November, 2019

This post was originally published on this site

Immersive Labs, a cybersecurity skills platform, has raised $40 million in its Series B, the company’s second round of funding this year following an $8 million Series A in January.

Summit Partners led the fundraise with Goldman Sachs participating, the Bristol, U.K.-based company confirmed.

Immersive, led by former GCHQ cybersecurity instructor James Hadley, helps corporate employees learn new security skills by using real, up-to-date threat intelligence in a “gamified” way. Its cybersecurity learning platform uses a variety of techniques and psychology to build up immersive and engaging cyber war games to help IT and security teams learn. The platform aims to help users better understand cybersecurity threats, like detecting and understanding phishing and malware reverse-engineering.

It’s a new take on cybersecurity education, which the company’s founder and chief executive Hadley said the ever-evolving threat landscape has made traditional classroom training “obsolete.”

“It creates knowledge gaps that increase risk, offer vulnerabilities and present opportunities for attackers,” said Hadley.

The company said it will use the round to expand further into the U.S. and Canadian markets from its North American headquarters in Boston, MA.

Since its founding in 2017, Immersive already has big customers to its name, including Bank of Montreal and Citigroup, on top of its U.K. customers, including BT, the National Health Service, and London’s Metropolitan Police.

Goldman Sachs, an investor and customer, said it was “impressed” by Immersive’s achievements so far.

“The platform is continually evolving as new features are developed to help address the gap in cyber skills that is impacting companies and governments across the globe,” said James Hayward, the bank’s executive director.

Immersive said it has 750% year-over-year growth in annual recurring revenues and over 100 employees across its offices.

Posted Under: Tech News
Neo4j introduces new cloud service to simplify building a graph database

Posted by on 6 November, 2019

This post was originally published on this site

Neo4j, a popular graph database, is available as an open source product for anyone to download and use. Its enterprise product aimed at larger organizations is growing fast, but the company recognized there was a big market in between those two extremes, and today it introduced a new managed cloud service called Aura.

They wanted something in the product family for smaller companies, says Emil Eifrem, CEO and co-founder at Neo4j . Aura really gives these smaller players a much more manageable offering with flexible pricing options. “To get started with an enterprise project can run hundreds of thousands of dollars per year. Whereas with Aura, you can get started for about 50 bucks a month, and that means that it opens it up to new segments of the market,” Eifrem told TechCrunch. As he points out, even a startup on a shoe-string budget can afford $50 a month.

Aura operates on a flexible pricing model, and offers the kind of value proposition you would expect from a cloud version of the product. The company deals with all of the management, security and updates for you. It will also scale as needed to meet your data requirements as you grow. The idea is to allow developers to concentrate on simply building applications and let Neo4j deal the database for you.

He says over time, he could see larger businesses, who don’t want to deal with the management side of developing a graph database application also using the cloud product. “Why would you want to operate your own database? You should probably focus on your core business and building applications to support that core business,” he said. But he recognizes change happens slowly in larger organizations, and not every business will be comfortable with a managed service. That’s why they are offering different options to meet different requirements.

Graph databases allow you to see connections between data. It is the underlying technology, for example, in a social networking app, that lets you the connection between people you know and people your friends know. It is also the technology on an e-commerce site that can offer recommendations based on what you bought before because people who buy a certain product are more likely to purchase other related products.

Posted Under: Tech News
Coveo raises $227M at $1B+ valuation for AI-based enterprise search and personalization

Posted by on 6 November, 2019

This post was originally published on this site

Search and personalization services continue to be a major area of investment among enterprises, both to make their products and services more discoverable (and used) by customers, and to help their own workers get their jobs done, with the market estimated to be worth some $100 billion annually. Today, one of the big startups building services in this area raised a large round of growth funding to continue tapping that opportunity. Coveo, a Canadian company that builds search and personalisation services powered by artificial intelligence — used by its enterprise customers by way of clould-based, software-as-a-service — has closed a $227 million round, which CEO Louis Tetu tells me values the company at “well above” $1 billion, “Canadian or US dollars.”

The round is being led by Omers Capital Private Growth Equity Group, the investing arm of the Canadian pensions giant that makes large, later-stage bets (the company has been stepping up the pace of investments lately), with participation also from Evergreen Coast Capital, FSTQ, and IQ Ventures. Evergreen led the company’s last round of $100 million in April 2018, and in total the company has now raised just over $402 million with this round.

The $1 billion+ valuation appears to be a huge leap in the context of Coveo’s funding history: in that last round, it had a post-money valuation of about $370 million, according to PitchBook data.

Part of the reason for that is because of Coveo’s business trajectory, and part is due to the heat of the overall market.

Coveo’s round is coming about two weeks after another company that builds enterprise search solutions, Algolia, raised $110 million. The two aim at slightly different ends of the market, Tetu tells me, not directly competing in terms of target customers, and even services. “Algolia is in a different zip code,” he said. Good thing, too, if that’s the case: Salesforce — which is one of Coveo’s biggest partners and customers — was also a strategic investor in the Algolia round. Even if these two do not compete, there are plenty of others vying for the same end of the enterprise search and personalization continuum — they include Google, Microsoft, Elastic, IBM, Lucidworks, and many more. That, again, underscores the size of the market opportunity.

In terms of Coveo’s own business, the company works with some 500 customers today and says SaaS subscription revenues grew more than 55 percent year-over-year this year. Five hundred may sound like a small number, but it covers a lot of very large enterprises spanning web-facing businesses, commerce-based organizations, service-facing companies, and enterprise solutions.

In addition to Salesforce, it includes Visa, Tableau (also Salesforce now!), Honeywell, a Fortune 50 healthcare company (whose name is not getting disclosed), and what Tetu described to me as an Amazon competitor that does $21 billion in sales annually but doesn’t want to be named.

Coveo’s basic selling point is that the better discoverability and personalization that it provides helps its customers avoid as many call-center interactions (reducing operating expenditures), improving sales (boosting conversions and reducing cart abandonment), and help companies themselves just work faster.

“We believe that Coveo is the market leader in leveraging data and AI to personalize at scale,” said Mark Shulgan, Managing Director and Head of Growth Equity at Omers, in a statement. “Coveo fits our investment thesis precisely: an A-plus leadership team with deep expertise in enterprise SaaS, a Fortune 1000 customer base who deeply love the product, and a track record of high growth in a market worth over $100 billion. This makes Coveo a highly-coveted asset. We are glad to be partnering to scale this business.”

Alongside business development on its own steam, the company is going to be using this funding for acquisitions. Tetu notes that Coveo still has a lot of money in the bank from previous rounds.

“We are a real company with real positive economics,” he said. “This round is mostly to have dry powder to invest in a way that is commensurate in the AI space, and within commerce in particular.” To get the ball rolling on that, this past July, Coveo acquired Tooso, a specialist in AI-based digital commerce technology.

Posted Under: Tech News
Amperity acquires Custora to improve its customer data platform

Posted by on 5 November, 2019

This post was originally published on this site

Amperity announced today that it’s acquiring another company in the customer data business, Custora.

Amperity co-founder and CEO Kabir Shahani told me that Custora’s technology complements what Amperity is already offering. To illustrate this point, he said that customer data tools fall into three big buckets: “The first is know your customer, the second is … use insights to make decisions, the third is … activate the data and use it to serve the customer.”

Amperity’s strength, Shahani said, is in that first bucket, while Custora’s is in the second. So with this acquisition (Amperity’s first), the existing Amperity technology will become the Amperity Customer 360, while Custora is rebranded as Amperity Insights.

The products can still be used separately, but Custora CEO Corey Pierson argued that they’re particularly powerful together.

“The stronger you actually know your customer, the stronger you have your customer 360 profile, the better those insights are,” Pierson said. “When we sit on top of Amperity, every insight we produce is more valuable to our customers.”

Shahani said Pierson and the rest of his team will be joining Seattle-based Amperity, with Custora’s New York office becoming the combined company’s East Coast headquarters.

The financial terms of the acquisition were not disclosed. According to Crunchbase, Custora previously raised a total of $20.3 million in funding.

Posted Under: Tech News
Seismic acquires Percolate to expand its marketing tools

Posted by on 5 November, 2019

This post was originally published on this site

Seismic is announcing that it’s acquiring Percolate in a deal that it says is combining “two essential pillars of the marketing technology stack.”

It sounds like the two companies aren’t direct competitors, but they offer related tools: Seismic helps companies create and manage the content they use in sales and marketing, while Percolate expanded from a social media publishing tool to a  broader suite of software for managing the marketing process.

As part of the acquisition, Percolate CEO Randy Wootton is joining the Seismic team, where he will continue to lead Percolate, and where he will report to Seismic CEO Doug Winter. The combined company will have a headcount of more than 800 people.

“Both of our companies endeavor to foster better alignment between marketing and sales and improve the buyer/seller interaction, resulting in accelerated deals and pipeline for our customers,” Wootton said in a statement. “Combining with Seismic allows Percolate to provide even more capability to our customer base and more value to the marketing ecosystem.”

The financial terms of the acquisition were not disclosed. Percolate raised a total of $106.5 million from investors including GGV Capital, Sequoia Capital, Lightspeed, Slow Ventures, Lerer Hippeau and First Round Capital, according to Crunchbase.

Seismic, meanwhile, raised a $100 million investment at a $1 billion valuation last year.

Posted Under: Tech News
ZenHub adds roadmapping to its GitHub project management tool

Posted by on 5 November, 2019

This post was originally published on this site

ZenHub, the popular project management tool that integrates right into GitHub, today announced the launch of Roadmaps. As you can guess from the name, this is a roadmapping feature that allows teams to better plan their projects ahead of time and visualize their status — all from within GitHub.

“We’re diving into a brand new category which is super exciting and we’re really starting to think not only about how forward-thinking software teams are managing their software projects but how they’re actually planning ahead,” ZenHub co-founder Aaron Upright told me. “And we’re really using this as an opportunity to really evolve the product and really introduce now a new kind of entrant into the space for product roadmapping.”

The product itself is indeed pretty straightforward. By default, it takes existing projects and epics a team has already defined and visualizes those on a timeline — including data about how many open issues still remain. In its current iteration, the tool is still pretty basic, but going forward ZenHub will add more advanced features like blocking. As Upright noted, that’s just fine, though, because while the main goal here is to help teams plans, ZenHub also wants to give other stakeholders a kind of 30,000-foot overview of the state of a project without having to click around every issue in GitHub or Jira.

Upright also argues that existing solutions tend to fall short of what teams really need. “Smaller organizations — teams that are 10, 15 or 25 people — they can’t afford these tools. They’re really expensive. They’re cost-prohibitive,” he said. “And so oftentimes what they do is they turn to Excel files or Google spreadsheets in order to keep track of their roadmap. And keeping the spreadsheets up to date really becomes a complex and really a full-time job.” Yet those tools that are affordable often don’t offer a way to sync data back and forth between GitHub and their platforms, which results in the product team not getting those updates in GitHub, for example. Since ZenHub lives inside of GitHub, that’s obviously not a problem.

ZenHub Roadmaps is now available to all users.

Posted Under: Tech News
Chronosphere launches with $11M Series A to build scalable, cloud-native monitoring tool

Posted by on 5 November, 2019

This post was originally published on this site

Chronoshere, a startup from two ex-Uber engineers, who helped create the open source M3 monitoring project to handle Uber-level scale, officially launched today with the goal of building a commercial company on top of the open source project.

It also announced an $11 million investment led by Greylock with participation from venture capitalist, Lee Fixel.

While the founders, CEO Martin Mao and CTO Rob Skillington, were working at Uber they recognized a gap in the monitoring industry, particularly around cloud native technologies like containers and micro services. There weren’t any tools available on the market that could handle Uber’s scaling requirements. So like any good engineers, they went out and built their own.

“We looked around at the market at the time and couldn’t find anything in open source or commercially available that could really scale to our needs. So we ended up building and open sourcing our solution, which is M3. Over the last three to four years we’ve scaled M3 to one of the largest production monitoring systems in the world today,” Mao explained.

The essential difference between M3 and other open source, cloud native monitoring solutions like Prometheus is that ability to scale, he says.

One of the main reasons they left to start a company, with the blessing of Uber, was that the community began asking for features that didn’t really make sense for Uber. By launching Chronosphere, Mao and Skillington would be taking on the management of the project moving forward (although sharing governance for the time being with Uber), while building those enterprise features the community has been clamoring for.

The new company’s first product will be a cloud version of M3 to help reduce some of the complexity associated with managing an M3 project. “M3 itself is a fairly complex piece of technology to run. It is solving a fairly complex problem at large scale, and running it actually requires a decent amount of investment to run at large scale, so the first thing we’re doing is taking care of that management,” Mao said.

Jerry Chen, who led the investment at Greylock, saw a company solving a big problem. “They were providing such a high resolution view of what’s going on in your cloud infrastructure and doing that at scale at a cost that actually makes sense. They solved that problem at Uber, and I saw them, and I was like wow, the rest of the market needs what guys built and I wrote the Series A check. It was as simple as that,” Chen told TechCrunch.

The cloud product is currently in private Beta, and they expect to open to public Beta early next year.

Posted Under: Tech News
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